Personal Information

James Paille CPP                                          jimpaille@jimpaille.com

4729 Sawgrass Dr W

Ann Arbor, MI 48108

Tel: 734-929-2500

Cell: 734-276-7618

PROFILE

Results-oriented operations and finance executive with over 30 years of experience developing payroll and business process outsourcing solutions for Fortune 100 corporations. Adept at applying innovative strategic tactics to improve effectiveness and client satisfaction while minimizing costs and maximizing profitability. Broad-based expertise includes due diligence, acquisitions, startup and turnaround, finance, growth, information systems, customer service, tax reporting and compliance, vendor relationships, and human resources. Dedicated to building and motivating cross-functional teams that consistently exceed expectations. Corporate Officer and Chief Compliance Officer.

EXPERIENCE

IRIS  (formerly Thomson Reuters) , Ann Arbor, MI                                                                                        2008 – present A Payroll and Accounting Software and Service Company Corporate Secretary, Chief Compliance Officer, Director and Officer –  Business Leader for the myPay Payroll services operation of the corporation.  Responsible for legal and reglatory compliance, AML policies and KYC, payroll taxes, national third party contracts, due diligence, examinations and audits.  Assist with product design and development

• Corporate Secretary – responsible for corporate minutes
• Chief Compliance Officer – responsible for OFAC, AML, Regulatory and Credit management of business
• Doubled payroll processor productivity in 12 months by increased training and focus and realigning tasks and duties
• Grew revenue organically from 1M to 14.4M.
• Increased client retention from 66% to 91% in 19 months
• Responsible for defining, searching and implementing affiliated products to the suite of payroll offerings
• Coordinate conversion to new platform and define product offerings and time line with development
• Search for qualified acquisitions
• Author The Payroll Report (monthly blog on payroll, payroll trends and payroll taxation)
• Speaker – Payroll Summit, Synergy (Thomson Reuters annual Users Conference), Webinar speaker Thomson Reuters

PaySystems  of America, Inc. – A Sheakley Company,  Nashville TN                                     2007 – 2008 A Payroll, Benefits and Workers Compensation Corporation Senior Vice President Business Leader for the Payroll operation of the corporation.  Responsible for profit and loss, strategic acquisitions, customer satisfaction, payroll taxes, national vendor contracts, due diligence, product design and development

• Successfully acquired Pro Data payroll in Burlington, Iowa. Resulting in doubling the total revenue of the payroll business unit and significantly increasing profitability
• Consolidated operations by transferring client production resulting in the closing of the Cincinnati and Houston processing units and establishing a national call center in Nashville Result was a reduction in labor expense of over 20%
• Revamped the year end process saving labor hours and increased total year end revenue by 40%
• Decreased service call response time to under 30 minutes, and increased customer satisfaction to above the industry average
• Designed and implemented a standard operations manual and a branch evaluation system
• Researched and implemented a client conversion program to move clients from Pay Choice platform to Evolution

  TimePlus Payroll Services, Inc., Roswell, GA                                                                           2005 – 2007  Payroll processing service bureau and licensor. Vice President, Operations Responsible for profit and loss, customer satisfaction, taxes, national vendor contracts, due diligence, product design and development

• Reduced controllable lost business from 18% to under 5%
• Decreased service call response time to under 30 minutes, and increased customer satisfaction to above the industry average
• Revamped the tax department and automated manual functions, which decreased penalty exposure and reduced turnaround from 3 months to 10 days
• Designed and implemented a standard operations manual and a branch evaluation system
• Created a presentation to obtain venture capital funding for rapid growth

    SmallBizPros, Westwood, MA                                                                                                         2002 – 2005 The holding company of Padgett Business Services and PayTrak Payroll Services Vice President, Operations Responsible for profit and loss, processing center management, back office tax reporting and compliance, IS development, sales and operations of the payroll division for the U.S. and Canada

• Developed an agency program, including construction, staffing, and a national call center
• Designed and implemented a national sales program
• Initiated a ‘pay as you go’ Hartford Workers Compensation program
• Directed an information systems development team to enhance payroll and tax compliance products

    Advantage Business Service Holdings, Inc., Auburn, ME                                                        1998 – 2002 The fifth-largest payroll processing service in the U.S. Vice President, Branch Operations Responsible for profit and loss, customer satisfaction, product design and development, due diligence, property lease, and national vendor contracts for 25 branch locations

• Acquired, and converted 20 new branch locations within 2.5 years, propelling revenues to $40 million
• Designed and implemented a private label payroll processing services for a business forms company with centralized processing and a national call center, which served over 1,000 people in the first year
• Created and developed a new Windows PC product with market leading features and flexibility
• Restructured rewards and incentives to give employees direct accountability for customer service and to encourage collaboration between sales and operations

  Employee Solutions, Inc./Hazar, Inc., San Francisco, Boston & New York                                  1993 – 1998 A public national professional employment organization Vice President & General Manager Responsible for payroll, client services, human resources, benefits, risk management, banking, credit, new accounts, and information systems for the Northeastern region after the ESI’s acquisition of Hazar, Inc.

• Facilitated Hazar’s bankruptcy proceedings and its acquisition by ESI
• Initiated a major consolidation and downsizing effort at Hazar, which drastically improved the firm’s cash position and prepared it for purchase
• Restructured the Northeast region to exceed industry averages for client retention and services
• Established in-house expertise to manage benefits administration, unemployment, and legal for clients
• Created an account executive position to maintain client relationships, propelling ESI to the top of the industry in customer service
• Converted a $75 million acquisition within 30 days while maintaining 98% of the firm’s clients

  Payday the Payroll Company, San Francisco, CA                                                                       1990 – 1993 A local payroll service with $5 million in revenues Vice President, Operations Responsible for budget, profit and loss accountability, payroll, client services, new accounts, traffic, information systems, and credit

• Revamped payroll systems to improve efficiency and position the firm for rapid growth
• Collaborated with an external software developer to create and develop client output and tax filing documentation for RapidPay, the first high-volume, user-friendly, PC-based payroll system
• Converted 2,500 clients to RapidPay within four months

  Hamilton Taft & Company, San Francisco, CA                                                                             1989 – 1990 A payroll tax filing company serving Fortune 100 corporations Chief Financial Officer & Treasurer Responsible for daily investments of up to $500 million in collected funds

• Initiated a controlled disbursement bank account to optimize float, created a cash investment policy, and restructured the cash collection process to accelerate collection
• Increased company income from funds management by ~75%
• Structured and managed critical banking relationships

 

EDUCATION

  Bachelor of Science, Accounting St. John Fisher College, Rochester, NY   Certified Payroll Professional   PROFESSIONAL   Board of Director, Corporate Member Advisor, American Payroll Association, 2016 member, IRPAC, 2017-2019 – member, RAF, 2017 Board of Directors, American Payroll Association, 2002 – present Finance Committee, American Payroll Association 2014 – present Executive Committee Member 2017- present, Charter Board Member, American Payroll Association, 1982 – 1989 National Speakers Bureau, American Payroll Association, 1982 – present President, Detroit Local Chapter APA 2011 Michigan Payroll Professional of the Year 2012 Board of Advisor, Citizens Bank Author, The Payroll Report – Republished by Accounting Today Magazine Member, IPPA, NACTP, NACHA, SPLTF, ACH, Social Networking Committees Expert Witness on Payroll Law and Taxes