Jim Paille has been an executive manager in the payroll service industry for over 30 years, specializing in managing multi-location offices. He has extensive experience in operations, customer service, mergers and acquisitions, payroll system conversions, operational startups and turnarounds, product development, call center design and implementation, and financial and large IS installations and conversions. He has designed and implemented standard branch management practices that resulted in dramatic customer service and client retention improvements, and has also designed a comprehensive due diligence checklist that is used in acquisitions.
In his current position at Thomson Reuters, a worldwide organization, Jim is Chief Compliance Officer and Corporate Secretary for the payroll service division. Jim also writes The Payroll Report a monthly blog on current payroll issues including Know Your Customer and Fraud and Risk evaluation.
Previously, Jim served as Senior Vice President of PaySystems, Vice President of Time Plus Payroll Services, Inc., and Vice President of Operations for SmallBizPros, Inc. He has also served as Vice President of Branch Operations for Advantage Business Services, Vice President and General Manager of Employee Solutions, Inc., a publicly traded PEO; and Director of Operations and Regional Controller for ADP.
Jim is a member of the American Payroll Association’s Board of Directors and is the current Corporate Member Advisor, Jim also sits on the Executive Committee and the Finance Committee and National Speakers Bureau and chairs the CPP Certification Review Panel. He has authored numerous publications on the subject of payroll and payroll taxation. Jim is also a member of the Detroit Chapter of the American Payroll Association where he served as President and was a past Michigan Payroll Professional of the Year. Additionally, Jim is a member of IRSAC, RAF, IPPA, NACHA, ACAMS, NACTP and serves on a number of APA committees. Jim also is a Board of Advisor for Citizens Bank.
Jim holds a B.S. in Accounting from St. John Fisher College in Rochester, NY and is a Certified Payroll Professional.
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